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I. IntroductionII. Understanding Dynamics 365 and Microsoft CRMWhat is Dynamics 365?Overview and Features of Dynamics 365Key Features of Dynamics 365:1. Modular Applications:2. Unified Data and AI:3. Customizability and Extensibility:4. Scalability:5. Integration with Microsoft Ecosystem:Microsoft CRM CapabilitiesKey Functionalities of Microsoft CRM1. Sales Force Automation:2. Customer Service Management:3. Marketing Automation:4. Customer Insights:5. Field Service Management:6. Reporting and Analytics:III. Benefits of Dynamics 365 for SalesSales Automation with Dynamics 365Streamlining Sales Processes and WorkflowsSales Pipeline Management in Dynamics 365Tracking and Managing Sales OpportunitiesCustomer Relationship Management in SalesEnhancing Customer Interactions and RelationshipsIV. Enhancing Marketing with Microsoft CRMMarketing Automation with Microsoft CRMAutomating Marketing Campaigns and TasksCustomer…
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