Client

Sun West Mortgage
Company Inc
(SWMC)

Industry

Mortgage
Financing

Services

Develop, Train and
Deploy ML Models,
AWS Sagemaker

Challenge

Every minute SWMC gets hundreds of support emails from their customers related to various issues. It’s very time consuming to manually check, segregate and take action on such a huge amount of support emails. Due to this the response to customers’ emails sometimes takes days, hence delay in customer response indicates poor customer service. They contacted us to automate this entire process, so their customer support executives can take care of complaints effectively.

Infiniticube automated the entire email support process by building highly accurate scalable deep learning models that can process huge datasets efficiently

When Appstrice Technologies (Kolkata) landed this project, they contacted us to outsource this complex machine learning problem. Previously Infiniticube has delivered a few other complex products for Appstrice’s customers. From our past engagement Appstirce had confidence in our tech team, hence they chose us as their partner to deliver the product for SWMC.

In brief the ML product consists of

  • Multiple mailbox integration
  • Manage email ques and segregate them based on the problem stated in email body
  • Segregate further with Action/No-action classifier
  • Priorities emails with customer sentiment

#Clientspeak

"Their extensive skill set and background allow us to provide quality solutions to our clients."

Sajal Ghosh

Chief Executive Officer, Appstrice Technologies

What’s your challenge?

Let’s work together to solve it for your
customers

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